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(FAQs)

Policy Affirmation

Terms & Conditions

❓ Frequently Asked Questions (FAQs)

 

By placing an order with At CharlesMarketShop you acknowledge that you have read, understood, and agree to our store policies, including:

  • Payment and Billing

  • Shipping and Delivery

  • Gift Options

  • Returns and Exchanges

  • Privacy and Data Handling

Your agreement ensures a smooth shopping experience and helps us provide the best service possible.

1. Do you offer free shipping?

2. How long will my order take to arrive?

3. Do you ship internationally?

4. What payment methods do you accept?

5. Can I return or exchange an item?

6. Are your jewelry pieces real silver or gold?

7. How do I know my ring size?

Do you offer free shipping?

                          📦

🚚 Shipping Policy

At CharlesMarketShop, we’re committed to getting your order to you quickly, securely, and with care.

📦 Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order has been placed and another email with tracking information once it has shipped.

🌍 Shipping Options

  • Free Standard Shipping: Available on all orders worldwide.

  • Estimated Delivery Times:

    • Domestic Orders: 5–10 business days

    • International Orders: 7–14 business days (delivery times may vary due to customs and local postal services)

🔍 Order Tracking

  • Once your order is shipped, you’ll receive a tracking number via email.

  • You can track your package directly from our website or the carrier’s website.

✈️ International Shipping

  • We proudly ship worldwide.

  • Please note: Customs duties, taxes, and import fees may apply depending on your country. These charges are the customer’s responsibility.

❗ Delays

While we strive to ensure timely delivery, unforeseen events such as customs inspections, carrier delays, or holidays may affect shipping times. We appreciate your understanding.

 Can I return or exchange an item?

🔄 Refund & Returns Policy

At CharlesMarketShop, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help.

✅ Returns

  • You may request a return within 30 days of receiving your order.

  • Items must be unused, in original packaging, and in the same condition as received.

  • Certain items, such as earrings (for hygiene reasons) or personalized/engraved pieces, may be non-returnable unless faulty.

✅ Refunds

  • Once your return is received and inspected, we’ll notify you by email.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping costs (if any) are non-refundable.

✅ Exchanges

  • We offer free exchanges if your item arrives damaged, defective, or incorrect.

  • To exchange for a different size, color, or style, please contact us before returning.

✅ How to Start a Return

  1. Email us at support@charlesmarketshop.com with your order number and reason for return.

  2. We’ll provide return instructions and a return address.

  3. Package your item securely and ship it back to us.

✅ Questions?

If you need assistance, our support team is here to help.
📧 support@charlesmarketshop.com

 Are your jewelry pieces real silver or gold?

💎 Jewelry Policy

At CharlesMarketShop, we believe in being transparent about the quality and materials of our jewelry. Every product description provides detailed information, so you always know exactly what you’re purchasing.

🔹 Materials

  • Some of our jewelry pieces are made from solid sterling silver or gold, while others are crafted with gold plating, stainless steel, or high-quality fashion materials.

  • The material and details of each piece are clearly stated in the product description.

🔹 Pricing & Value

  • The price of each item often reflects the material used.

    • Higher-priced items are usually made from real silver, gold, or natural gemstones.

    • More affordable items may use plated metals or fashion materials—still designed with care and style.

🔹 Customer Responsibility

  • Before purchasing, please read the product description carefully to understand the materials, size, and care instructions.

  • If you have any doubts about a product, our customer support team is happy to answer your questions.

🔹 Care Instructions

To keep your jewelry beautiful for longer:

  • Avoid direct contact with water, perfumes, or harsh chemicals.

  • Store pieces in a cool, dry place or jewelry box.

 What payment methods do you accept?

💳 Payment Policy

At CharlesMarketShop, we want to make shopping easy, safe, and flexible for all our customers.

✅ Accepted Payment Methods

We accept all major forms of payment, including:

  • Credit & Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay & Google Pay

  • Other secure digital payment methods (where available)

🔐 Secure Payments

All transactions are processed securely and encrypted for your protection. We never store your payment information.

 

 

📦 Order Processing

  • Once your payment is received and cleared, your order will immediately begin processing for shipping.

  • You will receive an order confirmation email after checkout.

  • When your order ships, we’ll send you a shipping notification with a tracking number so you can follow your package.

❗ Payment Issues

  • If your payment does not go through, please try again or contact your bank/payment provider.

  • Orders will only be shipped once full payment has been received.

 

💳 Payment & Security Policy

At CharlesMarketShop, your security is our top priority. We use trusted, secure systems to ensure your payment details are always safe.

 

  • 🔐 Secure Transactions

    • All payments are encrypted and processed through trusted, PCI-compliant providers.

    • We never store or share your credit card details.

    • Your information is kept 100% private and secure at every step of checkout.

    • 🛡️ Shop With Confidence

      When you shop at CharlesMarketShop, you can feel confident knowing that your payment and credit card information are fully protected.

How do I know my ring size?

💍 Ring Size Policy & Guide

At CharlesMarketShop, we want you to find the perfect fit for your jewelry. To help, we provide a Ring Size Guide and clear instructions so you can choose with confidence.

📏 How to Find Your Ring Size

  1. Measure an Existing Ring

    • Choose a ring that fits comfortably on the finger you plan to wear it on.

    • Measure the inside diameter of the ring in millimeters.

    • Match the measurement to our size chart (available on product pages).

  2. Use a String or Paper Strip

    • Wrap a thin strip of paper or string around your finger.

    • Mark where it overlaps.

    • Measure the length in millimeters and compare it with our size chart.

  3. Visit a Jeweler

    • For the most accurate measurement, visit a local jeweler to have your finger professionally sized.

  4. ✨ Affirmation About Ring Sizes (for your customers)

    At CharlesMarketShop, we want every ring to fit you perfectly. That’s why we provide a Ring Size Guide and Chart to help you choose the right size with confidence. Every product includes size details, and you can always contact us for personalized help. We stand behind the quality of our jewelry, and if your ring doesn’t fit, you can return or exchange it within 30 days under our policy.

    👉 In short: Shop with confidence knowing your ring size will be taken care of.


    📖 Ring Size Catalogue (Size Conversion Chart)

    Here’s a simple international ring size chart you can add to your website, blog, or even include in a PDF for your customers:

    Inside Diameter (mm)US/CanadaUK/AUSEuropeJapan
    14.0 mm3F ½444
    14.4 mm3 ½G ½455
    14.8 mm4H ½46 ½7
    15.2 mm4 ½I ½47 ¾8
    15.6 mm5J ½499
    16.0 mm5 ½K ½5010
    16.5 mm6L ½51 ½11
    16.9 mm6 ½M ½52 ¾13
    17.3 mm7N ½5414
    17.7 mm7 ½O ½55 ¼15
    18.2 mm8P ½56 ½16
    18.6 mm8 ½Q ½57 ¾17
    19.0 mm9R ½5918
    19.4 mm9 ½S ½60 ¼19
    19.8 mm10T ½61 ½20
    20.2 mm10 ½U ½62 ¾22
    20.6 mm11V ½6423
    21.0 mm11 ½W ½65 ¼24
    21.4 mm12X ½66 ½25
    21.8 mm12 ½Y ½67 ¾26
    22.2 mm13Z+16927

ℹ️ Important Notes

  • Finger size may vary slightly depending on the time of day and temperature. For best results, measure at the end of the day when your fingers are warm.

  • Always check the Ring Size Chart provided in the product description before ordering.

  • If you are between sizes, we recommend choosing the larger size for comfort.

🛡️ Our Policy

  • Customers are responsible for selecting the correct ring size before placing an order.

  • If you order the wrong size, you may return or exchange your ring within 30 days, following our Returns & Refunds Policy.

Contact Information

 

If you have any questions, concerns, or feedback, please reach out to us through any of the following channels:

Email: support charlesmarketshop@hotmail.com
Phone: + Australia Queensland   

Phone Number   61 437904743
Address:   Australia Queensland Mango Hill
Business Hours: Australia time 9 Am to 4 pm
Customer Service Response Time: We aim to respond to all inquiries within 24–48 hours.

Thank you very much for shopping at CharlesMarketShop. We truly appreciate your support and can’t wait for you to enjoy your purchase.

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